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Refund Policy

Last Updated: July 19, 2026

1. Overview

This Refund Policy explains how billing, cancellations, and refunds work for Relvara subscriptions, operated by Zensen Media LTD. It supplements Section 4 (Subscription & Billing) of our Terms of Service. Relvara is offered on a recurring subscription basis, billed either monthly or annually depending on the plan you select.

2. Fees Are Generally Non-Refundable

Subscription fees are billed in advance for each billing period and are generally non-refundable, except where a refund is required by applicable law or is granted at our discretion. Because you can cancel at any time and retain access through the end of your current billing period (see Section 3), we do not ordinarily provide partial or prorated refunds for the unused portion of a billing period.

3. Canceling Your Subscription

You may cancel your subscription at any time through the in-app billing portal in your account settings. When you cancel:

  • Your cancellation takes effect at the end of your current billing period.
  • You retain full access to the Service until the end of that period.
  • Your subscription will not renew, and you will not be charged for the following billing period.

4. Price Changes

We may adjust subscription pricing from time to time. When we do, we will provide at least 30 days' advance notice before the change takes effect. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to a price change, you may cancel before it takes effect, as described in Section 3.

5. Requesting a Refund Review

If you believe your circumstances warrant a refund — for example, because a refund is required by law in your jurisdiction — you may request a review through the Support Center with your account details and the reason for your request. We aim to respond within 5 business days. Approval of any discretionary refund is at our sole discretion, except where a refund is required by applicable law.

6. How Refunds Are Processed

Payments are processed by Stripe. When a refund is approved, it is returned to the original payment method used for the purchase. The time it takes for a refund to appear on your statement depends on your payment provider and is outside our control.

7. Contact

Questions about billing, cancellations, or refunds can be sent to our support team:

Zensen Media LTD

Cincinnati, Ohio, United States

Secure support: Support Center

Website: relvara.ai

Disclaimer: This Refund Policy is provided for informational purposes and summarizes our billing and refund practices. It does not constitute legal advice and does not limit any non-waivable rights you may have under applicable law. Where this policy conflicts with a mandatory legal right, that right prevails.