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Terms of Service

Effective Date: April 28, 2026 · Last Updated: July 19, 2026

1. Acceptance of Terms

Welcome to Relvara("Platform," "Service," "we," "our," or "us"), operated by Zensen Media LTD. These Terms of Service ("Terms") govern your access to and use of the Relvara platform, including all associated websites, applications, APIs, and services.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Eligibility.You must be at least 18 years old to create an account or use the Service. The Service is intended for use by licensed real estate professionals and their authorized team members in the course of their real estate business. You are responsible for ensuring your use of the Service complies with your license law, your broker's policies, and any professional standards that apply to you.

2. Description of Service

Relvara is an AI-powered, all-in-one real estate SaaS platform designed for real estate professionals. The Service includes, but is not limited to:

  • CRM — Contact and lead management, pipeline tracking, and AI-driven campaign tools
  • AI-Powered Tools — Automated ad engine, AI Reception, contract analysis, content generation, and smart recommendations powered by third-party AI APIs
  • MLS Data Integration — Display of property listing data sourced from third-party Multiple Listing Service (MLS) providers
  • Transaction Management — Real estate transaction coordination with third-party integrations such as Dotloop
  • Communication Tools — Email and SMS capabilities for client outreach and nurturing
  • Analytics & Reporting — Dashboards and insights for marketing performance, lead activity, and business metrics
  • Social Media Marketing — Content publishing, scheduling, and analytics for Facebook, Instagram, LinkedIn, and TikTok
  • Advertising Campaigns — Meta Ads and Google Ads campaign creation and management

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration & Security

To access the Service, you must create an account and provide accurate, current, and complete registration information. You agree to:

  • Maintain the confidentiality of your account credentials, including your password and any API keys
  • Immediately notify us of any unauthorized access to or use of your account
  • Accept responsibility for all activities that occur under your account
  • Not share your account credentials with any third party

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

4. Subscription & Billing

Relvara operates on a subscription model with monthly and annual plans. By subscribing, you agree to the following:

  • Recurring Charges — Subscription fees are billed in advance on a recurring basis for the plan term you select (monthly or annual). You authorize us to charge your designated payment method each billing cycle.
  • Annual Plans & Auto-Renewal— Annual subscriptions renew automatically for successive one-year terms at the then-current rate unless cancelled. You may cancel at any time through the in-app billing portal (Settings → Manage Subscription); cancellation takes effect at the end of your current paid term, and you retain access until then. You can view your renewal date at any time in the billing portal.
  • Pricing Changes— We may adjust pricing with at least 30 days' prior written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
  • Refunds — Subscription fees are generally non-refundable, except as required by applicable law, as set out in our Refund Policy, or at our sole discretion.
  • Taxes — You are responsible for any applicable taxes, duties, or governmental assessments associated with your subscription.
  • Failed Payments — If a payment fails, we may suspend access to the Service until payment is successfully processed.

5. Permitted Use / Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy, which is incorporated into these Terms by reference and sets out detailed rules for telemarketing, SMS, email, fair housing, AI, and data use. You shall not:

  • Scrape, crawl, or use automated means to extract data from the Platform without prior written authorization
  • Attempt to gain unauthorized access to any part of the Service, other user accounts, or related systems or networks
  • Misuse, redistribute, or commercially exploit MLS data obtained through the Service in violation of MLS rules or applicable law
  • Use the Service to send unsolicited bulk communications (spam) or in violation of applicable anti-spam laws such as CAN-SPAM or TCPA
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Upload or transmit viruses, malware, or any other harmful code
  • Use the Service in any manner that could damage, disable, overburden, or impair the Platform
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Violation of this section or the standalone Acceptable Use Policy may result in immediate suspension or termination of your account.

Copyright & repeat infringers. We respond to notices of alleged copyright infringement and, in appropriate circumstances, terminate the accounts of users who are repeat infringers, in accordance with our DMCA Policy. Copyright complaints may be sent to copyright@relvara.ai.

6. Intellectual Property

6.1 Platform Ownership

The Service, including all software, design, text, graphics, logos, icons, and other content, is the property of Zensen Media LTD and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our prior written consent.

6.2 Your Data

You retain all ownership rights to the data you upload, create, or generate through the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a royalty-free, perpetual, irrevocable license to use and incorporate such feedback without obligation to you.

7. User Data & Privacy

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

If you require a data processing agreement for your use of the Service, our Data Processing Addendum applies and is incorporated into these Terms by reference.

Key points regarding your data:

  • Your data is stored securely using industry-standard encryption and access controls
  • Third-party integrations (such as Dotloop, MLS providers, and AI APIs) may process certain portions of your data as necessary to deliver their respective services
  • We do not sell your personal information to third parties
  • You can export your core CRM contacts yourself at any time as a CSV file from Settings → Account. For a fuller export of other account data, or to request deletion, email privacy@relvara.ai.

8. Third-Party Services & Integrations

The Service integrates with and relies upon various third-party services, including but not limited to:

  • Dotloop (Zillow Group) — Transaction management and document processing
  • MLS Providers — Property listing data sourced from various Multiple Listing Services
  • AI Services — Third-party AI APIs that power content generation, analysis, and recommendation features
  • Payment Processors — Secure payment processing for subscription billing
  • Communication Services — Email and SMS delivery through third-party providers
  • Meta Platforms (Facebook, Instagram) — Social media publishing, scheduling, and engagement analytics

Relvara is not responsible for the availability, accuracy, or reliability of third-party services. Your use of third-party services is subject to their respective terms of service and privacy policies. We are not liable for any outages, interruptions, data loss, or other issues arising from third-party services.

A current list of the subprocessors we use to provide the Service is available at relvara.ai/subprocessors.

9. AI-Generated Content Disclaimer

Relvara utilizes artificial intelligence to provide various features, including content generation, property analysis, contract review assistance, and automated recommendations. You acknowledge and agree that:

  • AI-generated outputs are provided as suggestions and informational aids only and do not constitute legal, financial, tax, or professional advice
  • You are solely responsible for reviewing, verifying, and approving all AI-generated content before use, publication, or distribution
  • AI outputs may contain inaccuracies, errors, or hallucinations, and should not be relied upon as the sole basis for any business or legal decision
  • AI-assisted contract analysis is not a substitute for review by a qualified attorney
  • We do not guarantee the accuracy, completeness, or suitability of any AI-generated content for your specific circumstances
  • AI-generated CMAs (Comparative Market Analyses) and property valuations are NOT appraisals and may not be used for loan underwriting, tax assessment appeals, eminent-domain disputes, or any other purpose that legally requires a licensed appraiser. They are presentation tools intended to support an agent's pricing recommendation to a seller and must be reviewed by the agent before delivery to any client
  • Relvara is a software tool, not a real estate brokerage. You remain solely responsible for compliance with your state license law, your broker's policies, fair housing requirements, and all transaction-level decisions
  • AI outputs are probabilistic aids, not deterministic results, and must be reviewed and approved by a human before any use, publication, or consumer-facing distribution
  • You are responsible for complying with any law in your jurisdiction that requires disclosure of AI-generated content, or disclosure that a consumer is interacting with an automated or AI system
  • Predictive features, lead scores, and rankings are marketing-prioritization aids only. They are not eligibility determinations and must not be used to make, or serve as the basis for, decisions about credit, housing, insurance, employment, or any other matter subject to anti-discrimination or consumer-protection law
  • Relvara does not use Customer Data to train foundation models. Customer Data is processed to provide the Service and its AI features to you; it is not used to train the general-purpose models of our AI providers. Your grant of a license over feedback and de-identified usage data (Section 6.3) is unchanged

9B. Voice Calls & Recording

Relvara’s AI Reception and AI Manager are voice services. Calls answered by these services are transcribed and summarized for the purposes of populating your call log, enabling the Manager’s long-term memory, generating callback summaries, and audit-logging compliance with TCPA and state recording laws; no audio file of the call is retained. Outbound calls placed through the browser dialer are recorded as audio only when the agent enables recording for that call, in which case a spoken recording notice plays to the called party before the conversation is bridged.

Disclosure at call start.The Reception service plays a recording disclosure at the start of every inbound call. Continued participation in the call after the disclosure is treated as consent to recording. Twelve U.S. states require all-party consent for call recording (CA, FL, IL, MD, MA, MT, NV, NH, PA, WA, CT, DE); our disclosure construction is designed to satisfy both these states’ requirements and single-party jurisdictions including Ohio.

Outbound calls. If you (or your brokerage) use Relvara to place outbound voice calls to consumers, you agree that you will (a) play or otherwise communicate a comparable recording disclosure at the start of each call before any substantive conversation, (b) honor any caller request to stop recording or end the call, and (c) comply with any additional state-level wiretapping or eavesdropping statutes that apply to the jurisdictions you call into.

Transcripts — and audio recordings, where the agent has enabled recording for a call — are retained for the duration of your subscription plus 30 days, encrypted at rest, and never sold or shared with third parties for marketing purposes. Full retention and access details are in Section 10 of the Privacy Policy.

9D. Cold Outreach & Prospecting

The platform will not send automated marketing SMS or AI-voice calls to any contact that does not have a recorded, channel-specific express-written-consent event. An inbound call or text permits a response within that consumer-initiated conversation; it does not authorize recurring or unrelated marketing.

Prospect data — including for-sale-by-owner (FSBO), expired, and public-records leads — may be contacted only through human-initiated calls (which remain subject to our Do-Not-Call and quiet-hours gating) and other compliant channels. It may not be loaded into automated SMS or AI-voice campaigns.

You are solely responsible for compliance with all federal and state Do-Not-Call requirements, including any registry-scrubbing obligations that apply to you; for Texas telephone-solicitation registration under SB 140 where you text Texas numbers without prior consent; and for all other telemarketing-law compliance. These obligations are described in more detail in our Acceptable Use Policy.

9E. Recruiting & Automated Employment Decisions

If you use Relvara's recruiting features to score or rank candidates, you are responsible for compliance with the automated-employment-decision laws that apply to you — for example, Illinois HB 3773 and, where applicable, New York City Local Law 144 — including any required candidate notices and any required bias audits. Relvara provides documentation of the factors used by these features on request to support your compliance.

10. Social Media & Advertising

10.1 Social Media Integrations

When you connect third-party accounts (Facebook, Instagram, LinkedIn, TikTok), you authorize Relvara to act on your behalf within the scope of permissions you grant. You are responsible for all content published through Relvara to your social media accounts. You must comply with each platform's terms of service and community guidelines. Relvara is not responsible for actions taken by third-party platforms (account suspensions, content removal, policy changes, API changes). You may disconnect any third-party account at any time.

10.2 Advertising Campaigns

You are responsible for all advertising spend incurred through connected ad accounts. Relvara facilitates campaign creation and management but does not guarantee advertising performance or results. Ad campaigns are subject to review and approval by the respective platforms (Meta and Google Ads). You must comply with all applicable advertising laws and platform-specific ad policies.

10.3 Content Guidelines

Content published through Relvara must:

  • Comply with Fair Housing Act requirements
  • Be truthful and not misleading regarding property details
  • Not contain discriminatory language
  • Comply with your local MLS rules and regulations
  • Comply with each social media platform's advertising and content policies

11. MLS Data Compliance

The Service may display property listing data sourced from third-party MLS providers. By using MLS data through the Service, you agree to:

  • Abide by all rules, regulations, and policies of your local MLS and any applicable regional or national MLS organizations
  • Not redistribute, scrape, or commercially exploit MLS data obtained through the Service except as permitted by your MLS membership agreement
  • Acknowledge that MLS data is provided "as-is" from third-party sources and that Relvara does not independently verify the accuracy or completeness of listing data
  • Comply with all applicable fair housing laws and regulations when using listing data

Relvara acts as a technology platform that displays MLS data and is not responsible for the accuracy, currency, or completeness of information provided by MLS sources. You are responsible for verifying listing data independently where required.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • In no event shall Zensen Media LTD, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service
  • Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Relvara during the twelve (12) months immediately preceding the event giving rise to the claim
  • This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages

Exception for your outreach and indemnity obligations. The limitations in this Section do not apply to your indemnification obligations. You will indemnify and hold harmless Zensen Media LTD and its officers, directors, employees, and agents from any third-party claim, demand, fine, penalty, or regulatory action arising out of or relating to your outreach, campaigns, or communications, or your violation of the Telephone Consumer Protection Act (TCPA), other telemarketing or SMS laws, call-recording or wiretapping laws, or applicable privacy laws. Your indemnification obligations for these claims are not subject to the liability cap described above.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.

13. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of any data or content
  • Uninterrupted or error-free operation

We do not guarantee that the Service will be available at all times, that it will be free from errors or security vulnerabilities, or that any defects will be corrected. Your use of the Service is at your sole risk.

14. Termination

14.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us. Upon cancellation, your access will continue until the end of your current billing period.

14.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users or the Service, or for any other reason at our sole discretion.

14.3 Effect of Termination

Upon termination of your account:

  • Your right to access and use the Service will immediately cease
  • You may request an export of Your Data within 30 days of termination by contacting us
  • After the 30-day data export period, we may permanently delete Your Data from our systems, except where retention is required by law
  • Any provisions of these Terms that by their nature should survive termination shall remain in effect, including Intellectual Property, Limitation of Liability, and Governing Law sections

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Effective Date" at the top of this page
  • Provide notice through the Service or via email to the address associated with your account at least 30 days before the changes take effect

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the changes take effect.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Ohio, and you consent to the personal jurisdiction of such courts.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Zensen Media LTD

Cincinnati, Ohio, United States

Secure support: Support Center

Website: relvara.ai

Disclaimer: This document does not constitute legal advice. It is provided for informational purposes and is intended to give a reasonable overview of the terms governing your use of the Service. We recommend consulting with a qualified attorney for legal guidance specific to your situation.