Data Deletion Instructions

1. Overview

Relvara, a product of Zensen Media LTD, gives you full control over your data. You can disconnect any linked account, delete specific data, or delete your entire Relvara account at any time. This page explains exactly how to do each, including how to remove data we received from Facebook, Instagram, Google, and other connected platforms.

For a complete description of what we collect and how we use it, see our Privacy Policy.

2. Disconnect a connected account (removes that platform's data)

To revoke Relvara's access to a specific platform (Instagram, Facebook, Google Business Profile, TikTok, or Google Ads) and delete the data we hold for it:

1. Sign in at relvara.ai.
2. Go to Dashboard → Marketing → Accounts.
3. Find the connected account and choose Disconnect.

Disconnecting immediately revokes our access, deletes the stored access and refresh tokens, and removes the analytics and profile data we retrieved for that account. You can also revoke Relvara from the platform's own settings — for example, on Facebook under Settings & privacy → Settings → Apps and websites, or on Instagram under Settings → Apps and websites.

3. Delete your entire Relvara account

To delete your account and all associated personal data:

1. Sign in and go to Settings → Account.
2. Select Delete account and confirm.

This permanently removes your profile, connected-account tokens and their imported data, contacts, messages, and other application data associated with your account, subject to the retention exceptions below.

Prefer us to handle it for you? Email privacy@relvara.ai from the email address on your account with the subject "Data Deletion Request." We verify ownership and complete the deletion within 30 days; other privacy rights requests are answered within 45 days, as described in our Privacy Policy.

4. Facebook & Instagram (Meta) data

When you connect a Facebook Page or an Instagram professional account, Relvara stores your platform user ID, access tokens (encrypted at rest), basic profile information, and the organic post and account analytics used by the Social Performance Coach. We do not sell this data or share it with third parties for marketing.

Upon disconnecting the account (Section 2), deleting your Relvara account (Section 3), or sending a deletion request (Section 5), all data received from the Meta APIs is deleted within the timeframe required by Meta's Platform Terms and, in any case, within 30 days (deletion requests are completed within 30 days; other privacy rights requests are answered within 45 days). Mobile numbers may be retained solely on an internal opt-out list to honor an active STOP request, as described in our Privacy Policy.

5. Request deletion by email

If you cannot sign in, or you want to confirm a deletion, contact us and we will process your request:

Include the email address associated with your account and, if applicable, the connected platform(s) you want removed. Deletion requests are completed within 30 days; other privacy rights requests are answered within 45 days, in line with our Privacy Policy. We will confirm in writing once deletion is complete.

6. What may be retained

We may retain a limited subset of data after deletion only where required by law or for a legitimate business purpose — for example, transaction records needed for audit or dispute resolution, opt-out (STOP) records kept so we do not re-message a number, and aggregated or de-identified data that can no longer identify you. These exceptions are described in our Privacy Policy.